SMS for Emergency Services

I blogged few months back about SMS for emergency services in USA now the same is being tried in UK.

Ofcom is trialling a new system to let deaf people access 999 services using text messaging.

The system lets users who can’t speak send a text message to emergency services. Their text is received by 999 assistants and read out to fire, police or other emergency service. A reply is also sent back via SMS.

The trial kicked off earlier this month, with Ofcom asking people to register to test the service. As the trial will use actual emergency messages, it needs enough people to register to get a good feel for how the system is working as most won’t actually have cause to use it.

To register, text “register” to 999; anyone not registered will not be able to use the service.
Ofcom noted that users shouldn’t assume their message has been received until they’ve received a reply, and that anyone sending hoax messages will be prosecuted.

If the trial goes well, the texting system could be in place as early as next year, Ofcom said. It’s being supported by the major telecoms companies, as well as emergency services and the Royal National Institute for Deaf People (RNID).

SMS to the emergency website here.

Europe makes 'eCall' high priority

The European Commission has made a final call to the European governments to speed up the implementation of the 'eCall' technology that uses cellular networks to automatically alert emergency services when a road accident occurs.

Currently, the deployment of eCall is voluntary and is not being used in any EU country. The Commission warns, in a policy document, that if no significant progress is made in rolling out the system by the end of 2009 it could propose regulatory measures to make it mandatory.

The Commission has presented a policy document with a strategy for introducing an affordable in-car emergency call system in all new vehicles across Europe by 2014, starting next year. Triggered automatically, if the passengers cannot do so, eCall is claimed to be able to save up to 2,500 lives per year in the EU when fully deployed and reduce severity of injuries by 10 to 15%.




Implementing eCall needs the full collaboration of the car and telecoms industries, as well as national administrations in all EU countries who must ensure that their emergency services are equipped to handle eCalls.

Although the technology is ready and common EU-wide standards have been agreed by industry, six EU countries ( Denmark, France, Ireland, Latvia, Malta and the UK) are still not ready to commit, due to cost related concerns.

Preparing phone networks and emergency services for the roll out of eCall in cars across Europe has the full support of the European Parliament and 15 EU countries who have signed the eCall Memorandum of Understanding (Austria, Cyprus, Czech Republic, Estonia, Finland, Germany, Greece, Italy, Lithuania, Portugal, Slovakia, Slovenia, Spain, the Netherlands and Sweden) and three other European countries (Iceland, Norway and Switzerland) .

Another six countries (Belgium, Bulgaria, Hungary, Luxembourg, Romania and Poland) support eCall and are willing to sign the agreement in due time.

Before making eCall fully operational across the EU, countries must agree common standards and guidelines for harmonised deployment of the system and perform field tests putting it into practice (pilots have been launched in some EU countries, including Finland, Czech Republic, Germany, Austria, Italy, The Netherlands). Through its Competitiveness and Innovation Programme the Commission may financially support such pilots, as well as public awareness campaigns about how the technology works.

Road accidents cost the EU economy more than EUR160 billion a year. Equipping all cars in the EU with the eCall system could save EUR26 billion annually while the system' is estimated to cost less than EUR100 per car. Introducing this device will not only benefit consumers, but also businesses by enabling the car and telecoms industries to offer new upgraded applications and services (like digital tachographs or electronic tolls) based on eCall to be installed in all vehicles and use satellite positioning technology.

SMS: Information, MisInformation, Emergency and Spam

The other day someone pointed out that the number of SMS send per day globally is 2 Trillion. I said, surely this cant be true. The population of the world is somewhere around 7 Billion mark. If we assume that everyone uses the phone and sends 1 message per day than that is still 7 Billion messages, 2 Trillion cant possibly be true.

According to a post earlier, 1 Trillion messages were sent in 2008, compared to 363 Billion in 2007. Thats between 3 and 3.5 Billion per day. We may have to wait probably just couple of years before we see 1 Trillion messages per day (assuming the Networks can cope with this amount of SMS's). The reason for sharp rise in the number would be due to various factors.

The first reason being Spam. China is already facing SMS Spam problems. Its becoming such a nuisance that the operators are considering limiting the number of SMS to a max. of 200 messages per hour and 1000 per day. On holidays, 500 and 2000 respectively. I am not sure if Spammers use phones, rather there are many websites allowing bulk messaging facilities. Many companies are also offering power texting facilities that allows big bundles for minimal pricing. The average price being 1 cent per SMS or even cheaper.

Another reason that we should not forget is the introduction of many QWERTY phones that is making life of texters easier. There is some debate as to whether its having good or bad impact on the teens but I think its the health problems we should be worried about more than anything else. Its just matter of time when you get a new phone, there will be a caution note saying: "Caution: Text messaging can seriously harm your health. It can cause sore thumbs, cause sleeping disorders, anxiety and in some cases depression. Please click on I Accept if you would like to use it at your own risk" :)

Deciphering teen text messages is an art in itself. I blogged about it earlier but things change faster than you can anticipate. LG have launched a DTXTR service that can help you decipher your teen text messages. I tried few codes and it failed miserably. I suppose for these kinds of services, one more thing you need is to know the location of the users. Same code word can mean different thing in different countries/states. Webopedia has a very detailed list of these abbreviations.

Finally, I have always wondered why emergency services dont allow SMS. If I am in a bank being robbed, its safer to send a text rather than call and speak to an operator. Good news is that, its already being tested in the US. This should complement the eCall feature in future.

Service Specific Access Control (SSAC) in 3GPP Release 9

In an emergency situation, like Earthquake or Tsunami, degradation of quality of service may be experienced. Degradation in service availability and performance can be accepted in such situations, but mechanisms are desirable to minimize such degradation and maximize the efficiency of the remaining resources.

When Domain Specific Access Control (DSAC) mechanism was introduced for UMTS, the original motivation was to enable PS service continuation during congestion in CS Nodes in the case of major disaster like an Earthquake or a Tsunami.

In fact, the use case of DSAC in real UMTS deployment situation has been to apply access control separately on different types of services, such as voice and other packet-switched services.

For example, people’s psychological behaviour is to make a voice call in emergency situations and it is not likely to change. Hence, a mechanism will be needed to separately restrict voice calls and other services.

As EPS is a PS-Domain only system, DSAC access control does not apply.

The SSAC Technical Report (see Reference) identifies specific features useful when the network is subjected to decreased capacity and functionality. Considering the characteristics of voice and non-voice calls in EPS, requirements of the SSAC could be to restrict the voice calls and non-voice calls separately.

For a normal paid service there are QoS requirements. The provider can choose to shut down the service if the requirements cannot be met. In an emergency situation the most important thing is to keep communication channels uninterrupted, therefore the provider should preferably allow for a best effort (degradation of) service in preference to shutting the service down. During an emergency situation there should be a possibility for the service provider also to grant services, give extended credit to subscribers with accounts running empty. Under some circumstances (e.g. the terrorist attack in London on the 7 of July in 2005), overload access control may be invoked giving access only to authorities or a predefined set of users. It is up to national authorities to define and implement such schemes.

Reference: 3GPP TR 22.986 - Study on Service Specific Access Control

Public Warning System (PWS) in Release-9

Public Warning System (PWS) is generalization of Earthquake and Tsunami Warning System (ETWS). The requirements for PWS has been defined in 3GPP Release 9 in 3GPP TS 22.268. 3GPP TR 22.968 details the Study for requirements for a Public Warning System (PWS) service.

The following list gives the high level general requirements for Warning Notification delivery:

- PWS shall be able to broadcast Warning Notifications to multiple users simultaneously with no acknowledgement required.
- Warning Notifications shall be broadcast to a Notification Area which is based on the geographical information as specified by the Warning Notification Provider.
- PWS capable UEs (PWS-UE) in idle mode shall be capable of receiving broadcasted Warning Notifications.
- PWS shall only be required to broadcast Warning Notifications in languages as prescribed by regulatory requirements.
- Warning Notifications are processed by PWS on a first in, first out basis, subject to regulatory requirements.
- Reception and presentation of Warning Notifications to the user shall not pre-empt an active voice or data session.
- Warning Notifications shall be limited to those emergencies where life or property is at imminent risk, and some responsive action should be taken.



Commercial Mobile Alert System (CMAS) is Public Warning System (PWS) that delivers Warning Notifications provided by Warning Notification Providers to CMAS capable PWS-UEs. CMAS defines three different classes of Warning Notifications (Presidential, Imminent Threat and Child Abduction Emergency). The CMAS functionality does not require modifications to the 3GPP-defined cell broadcast functionality.

eCall to save lives

Qualcomm is offering its endorsement for the Third Generation Partnership Project’s (3GPP’s) recent approval of the eCall in-band modem specification, which supports the European Union’s eCall road safety initiative.

The 3GPP standardization group has approved the final specs of the eCall in-band modem standard. The specification work was undertaken by 3GPP at the request of the European Telecommunications Standards Institute (ETSI) and the European Commission, which sought a standardized technical solution to support the deployment of eCall across Europe. With the completion of this work, ETSI has adopted the 3GPP specifications and will publish them as ETSI standards.

The eCall public road safety initiative is designed to provide rapid assistance to motorists involved in a collision anywhere in the European Union by automatically generating an emergency voice call via the cellular network to local emergency agencies, as well as sending information such as position location. ECall, which is scheduled for introduction and operation across Europe in late 2010, is expected to help save lives by improving notification of road accidents and speeding up emergency service response.

The eCall Memorandum of Understanding (eCall MoU) got the backing of Estonia. The country thereby commits itself to the timely implementation of eCall, the pan-European emergency call system. eCall enables a car involved in a serious crash to automatically dial 112 and call the nearest emergency centre. In the call, it notifies the accident and transmits its exact location. Jüri Pihl, Estonian Minister of the Interior, signed the eCall MoU in the presence of Viviane Reding, European Commissioner for the Information Society and Media. Estonia is the 15th EU Member State to sign the MoU.

The pan-European in-vehicle emergency call system, "eCall", is a device in the car that uses 112, the single European emergency number, to automatically call the nearest emergency centre in the event of a serious traffic accident. In the call the exact location of the accident scene is transmitted to the centre, even is there is no voice connection, because, for example, all passengers have lost consciousness. Knowledge of the exact location of the crash reduces response time of the rescue teams by 40 % in built-up areas and 50 % in rural environments. 2.500 lives could be saved in the European Union annually, and 15 % of serious injuries mitigated, if all European cars were equipped with eCall. Other EU Member States that have signed the MoU so far are: Austria, Cyprus, Czech Republic, Finland, Germany, Greece, Italy, Lithuania, Portugal, Slovakia, Slovenia, Sweden, Spain and The Netherlands. Non-EU States Iceland, Norway and Switzerland belong to the signatories as well.

Watch this Video to understand all about eCall



eCall, Initially designed to fulfil European requirements, the eCall feature will:

• Enable the automated delivery of 140 bytes of information in astandardised format to a Public Safety Answering Point (PSAP)
• Complete that delivery with 4 seconds
• Provide accurate location information

The introduction of this feature will dramatically reduce the time taken for emergency assistance to arrive at the scene of an accident and hence help to save lives

For more information see:
3GPP TR 22.967
3GPP TS 22.105
3GPP TS 24.008
http://www.ertico.com/
Reference: Adrian Scrase Presentation in LTE World Summit

More on ICE

Continuing from the earlier post on ICE, Martin Sauter has some more information on this topic:

During the Mobile World Congress in Barcelona this year, I heard from Adrian Scrase for the first time that 3GPP has specified how to put information on the SIM card for "In Case of Emergency" (ICE) events, i.e. to help first responders to identify someone and to contact their next of kin.

A great idea and now that it is specified it will hopefully become a worldwide accepted feature. It's not in current phones and SIM cards yet so it will take a couple of years for the feature to be added. Let's keep our fingers crossed a critical mass is reached so people actually enter information and first responders actually use the feature.

As somebody asked me over at Forum Oxford at how it will work in practice, I've had a look at the standards:

• The user enters ICE information like names of persons, relation to these persons and phone numbers. For details see 3GPP TS 22.101, A28
• During an emergency, the information can be retrieved by pressing '* * *'. That's specified in 3GPP TS 22.030, 6.8
• The information is stored in a new file on the SIM card referred to as EF(ICE_DN) and the format is described in 3GPP TS 31.102

ICE: In case of emergency

In case of emergency (ICE) is a program that enables first responders, such as paramedics, firefighters, and police officers, to identify victims and contact their next of kin to obtain important medical information. The program was conceived in the mid-2000s and promoted by British paramedic Bob Brotchie in May 2005. It encourages people to enter emergency contacts in their cell phone address book under the name "ICE". Alternately, a person can list multiple emergency contacts as "ICE1", "ICE2", etc. The popularity of the program has spread across Europe and Australia, and has started to grow into North America.

3GPP Earthquake and Tsunami Warning service (ETWS)

Earthquake and Tsunami Warning Service: is a service that delivers Earthquake and Tsunami Warning Notifications provided by Warning Notification Providers to the UEs which have the capability of receiving Warning Notifications within Notification Areas through the 3GPP network.

Earthquake and Tsunami Warning System: is a subsystem of Public Warning System that delivers Warning Notifications specific to Earthquake and Tsunami provided by Warning Notification Providers to the UEs which have the capability of receiving Warning Notifications within Notification Areas through the 3GPP network.

Earthquake and Tsunami Warning service is provided to users by PLMN operators. Warning Notification Providers produce Warning Notification to PLMN operator when an event occurs e.g. an Earthquake. PLMN operators distribute Warning Notifications to users by utilizing ETWS.

The ETWS consists of the PLMN that is capable to deliver Warning Notification and the UEs that are capable to receive Warning Notification. A Warning Notification Provider is able to send Warning Notification to the users in Notification Area by activating ETWS. Warning Notification is classified into two types depending on the purpose and urgency of the notification.

The first type of Notification is called Primary Notification. This type of notification delivers the most important information of the threat that is approaching to users (e.g. the imminent occurrence of Earthquake or Tsunami). The notification shall be delivered to the users as soon as possible.

The second type of Notification is called Secondary Notification. This type of notification delivers additional information, such as instructions on what to do / where to get help as long as the emergency lasts.

More Information at 3GPP TS 22.168: Earthquake and Tsunami Warning System (ETWS) requirements; Stage 1.

You may also find interesting this FAQ for Cell Broadcast (CB) in Public Warning.

MMS of NY Plane Crash, first photo on the web

A dramatic picture of the US Airways aircraft that crashed in the Hudson River appeared around the world within minutes after a bystander uploaded a photograph taken with his mobile telephone on to the website Twitter.

In another illustration of the growing power of Twitter, where users post mini-messages, Janis Krums took the picture with his iPhone and sent it to the site.

Mr Krums, from Sarasota, Florida, posted: “There’s a plane in the Hudson. I’m on the ferry going to pick up the people. Crazy.”

Read complete article here.